Privacy Policy
Effective Date: 15 January 2025
At vaxoraline, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our expense budgeting platform.
We're committed to transparency about our data practices and your rights under Australian privacy legislation, particularly the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
Personal Information
When you create an account with vaxoraline, we collect basic details that help us provide our service. This includes your name, email address, and phone number. We also collect payment information if you subscribe to a paid plan, though this is processed securely through our payment providers.
Financial Data
Our platform is designed to help you track expenses and manage budgets. The financial information you enter – transaction details, budget categories, spending patterns – is stored securely on Australian servers. We don't sell this data or share it with third parties for marketing purposes.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of account plus 7 years |
| Transaction Records | Expense tracking and budget analysis | Duration of account plus 7 years |
| Usage Data | Service improvement and support | 2 years from collection |
| Communication Records | Customer support and service updates | 3 years from last contact |
Technical Information
Like most online services, we automatically collect certain technical data. This includes your IP address, browser type, device information, and how you interact with our platform. We use this to improve performance, fix bugs, and understand which features are most useful.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with vaxoraline:
- Providing and maintaining our expense budgeting service
- Processing your transactions and managing your account
- Sending service updates, security alerts, and support messages
- Improving our platform based on usage patterns and feedback
- Detecting and preventing fraud or unauthorized access
- Complying with legal obligations under Australian law
- Responding to your inquiries and providing customer support
We Don't Sell Your Data
vaxoraline does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your financial data stays private and is used solely to deliver the service you signed up for.
Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard encryption methods to protect data both in transit and at rest. Our security measures include:
- 256-bit SSL encryption for all data transmission between your device and our servers
- Encrypted database storage with regular security audits and vulnerability assessments
- Multi-factor authentication options to protect your account from unauthorized access
- Regular backup procedures with encrypted off-site storage for disaster recovery
- Strict access controls limiting staff access to personal data on a need-to-know basis
- Continuous monitoring for suspicious activity and potential security breaches
While we take extensive precautions, no online service can guarantee absolute security. We recommend using a strong, unique password and enabling two-factor authentication on your account.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
If any information we hold is inaccurate or outdated, you can request corrections through your account settings or by contacting us.
Delete Your Account
You can close your account at any time. We'll delete your personal data within 90 days, except where we're required to retain it by law.
Export Your Data
You can download your financial records and transaction history in a portable format at any time through your account dashboard.
How to Exercise Your Rights
To make a privacy request, send an email to info@vaxoraline.com with the subject line "Privacy Request." Include your account email and specify which right you'd like to exercise. We'll verify your identity and respond within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information Sharing
We share your information only in limited circumstances:
Service Providers
We work with carefully selected third-party providers who help us operate our platform. This includes payment processors, cloud hosting services, and email delivery systems. These providers are contractually bound to protect your data and can only use it to deliver services on our behalf.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government regulation. This includes complying with tax obligations, responding to valid legal processes, or protecting the rights and safety of vaxoraline, our users, or others.
Business Transfers
If vaxoraline is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We'll notify you via email and post a notice on our platform before your data is transferred and becomes subject to a different privacy policy.
Cookies and Tracking
vaxoraline uses cookies and similar technologies to make our platform work properly and to understand how people use our service. Cookies are small text files stored on your device that help us remember your preferences and keep you logged in.
Types of Cookies We Use
- Essential cookies that are necessary for the platform to function
- Performance cookies that help us understand how visitors interact with our service
- Functionality cookies that remember your preferences and settings
- Analytics cookies that provide insights into usage patterns and feature popularity
You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may affect the functionality of our platform.
Children's Privacy
vaxoraline is not intended for use by individuals under 18 years of age. We don't knowingly collect personal information from children. If you believe we've inadvertently collected information from someone under 18, please contact us immediately and we'll delete it.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post a notice on our platform at least 30 days before the changes take effect.
The "Effective Date" at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
International Users
While vaxoraline primarily serves the Australian market, we may have users accessing our platform from other countries. Your information is stored on servers located in Australia and is subject to Australian privacy laws.
If you're accessing vaxoraline from outside Australia, please be aware that your information will be transferred to and processed in Australia. By using our service, you consent to this transfer and processing.
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
We aim to respond to all privacy inquiries within 5 business days. For urgent matters related to data security, please mark your communication as "Urgent Privacy Matter."